What types of products do you offer?
We offer developmental toys and play essentials designed to support key baby and toddler milestones through movement, coordination and sensory exploration.

How do I choose the right product for my child’s age?
Each product includes an age recommendation to help you select items suited to your child’s stage of development.

Are your products suitable as gifts?
Yes. Our products are popular for newborn celebrations, baby showers and first birthdays.

Are your products safe for infants and toddlers?
Yes. Our products are made with child-safe materials and smooth edges. All items are tested to applicable safety standards. Always supervise young children during play.

Do your products include batteries or charging cables?
Some items are battery-powered or USB-rechargeable. Full details are provided on each product page.

How should products be cleaned or maintained?
Cleaning instructions are listed on each product page. For electronic items, avoid water exposure.

Where do you ship from?
We ship orders through partnered logistics centers to ensure fast fulfillment and reliable delivery.

How long does delivery take within the UK?
Orders are processed in 24–48 hours. Typical UK delivery time is 4–9 business days.

Is shipping tracked?
Yes. All deliveries include tracking information.

Can I update my delivery address after ordering?
If your order has not shipped yet, please contact us as soon as possible and we will assist you.

What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused and in original condition.

What if my order arrives damaged or incomplete?
Please notify us within 7 days of delivery with your order number and a photo of the issue. We will arrange a solution as quickly as possible.

How can I contact customer support?
You can reach us through our contact page or support email. We aim to respond within 24 hours on business days.